iQuest has done an outstanding job with high competence and reliability, seamlessly blending their business know-how and delivery capabilities to meet our specific requirements.
Project Manager, Roche Diagnostics
The Business Context
Regarded as a pioneer in healthcare, Roche creates innovative medicines and diagnostic tests that help millions of patients globally. The company’s Diagnostics arm is a leading supplier of instrument systems, solutions, tests, and software for laboratories worldwide. Its modular analyser series are part of Roche’s serum work area solutions, and are designed to optimise test executions in high workload laboratories.
After introducing a new generation of analysers to the modular product lineup, Roche Diagnostics needed a powerful workflow simulation application that could accurately reproduce lab tests and instrument configuration outside of a real laboratory. The software application would enable global sales and marketing teams to demonstrate the instrument’s capabilities and features to potential customers and partners.
iQuest’s 10-year-long partnership with Roche Diagnostics meant that we had a clear understanding of the business goals from the very beginning and were able to provide continuous support throughout the entire application lifecycle.
Working closely with the client team, iQuest proposed a desktop application designed to import tests from multiple sources and provide input for the simulation process. This allows users to manipulate and edit imported tests, replicate tests and generate statistics regarding the simulation results.
Simulation input is extracted from real log files or from specific formats that capture the test description. The simulation can run on any of the permitted instrument configurations, with the desktop application assisting the end-user in selecting a valid combination of modules to be assembled together into one instrument.
To ensure accurate test results are presented, the simulator loads tests by parsing real logs coming from the modular analyser instruments. End users can perform a set of operations in order to prepare the imported tests for simulation, anything from simple operations –such as test removal or replacement, to complex tasks –like test distribution in time and business specific grouping.
End users can perform any operation from test removal or replacement, to test distribution in time and business specific grouping.
Designed with the user in mind, the application presents simulation results as charts, each containing detailed information about the instrument throughput, test distribution per module and specific performance indicators.
The simulator integrates with the engine responsible for reproducing the tests and generating the raw results interpreted by the simulator. Developed by the instrument manufacturer, the engine provides an emulation of the real instrument. Each version of the simulator had to be integrated with a specific engine version which offers functionality for a defined set of modules.
As a result of continuous integration during the whole development process, iQuest ensured a high-quality of service and an automated build process, making the build release a matter of one-click. End-user acceptance testing was performed before each official release, with iQuest also providing functional, system, integration and performance testing.
The Business Impact
With several versions of the simulator application distributed all over the world, Roche Diagnostics Global Marketing & Sales teams are now better equipped to showcase the potential of the company’s new modular analysers to potential customers.
The application eliminates the need for physical configurations, giving sales teams the freedom to successfully replicate real-life tests and instrument configurations in a non-laboratory environment.
- Marketing Value
Sales consultants can advise clients and partners on the most appropriate configuration in order to reduce costs and increase response time.
- Easy Data Interpretation
Chart display of test results (throughput, workload distribution, turn-around time etc.) enables and easier interpretation of simulation results.
The simulator provides a complete set of module configurations, making it easy to present the instrument’s capabilities under various setups.
We are very pleased with the way iQuest managed the requests, changes and releasing versions. The end-user feedback received during the trainings was very positive and the application usability is much appreciated.
Project Manager, Roche Diagnostics