Having used the platform for over two years, we have managed to simplify the client relationship process. We can now access and update client information, from any bank location, without the need for physical forms. iQuest has helped us develop a platform that makes possible the opening of an online relationship with a single click.
Chief Operations Officer, Banca Transilvania
The Business Context
Ranked as the 3rd bank in Romania in terms of assets, Banca Transilvania is committed to supporting the development of the local business sector by offering innovative products and services.
In order to accommodate the growing number of customers, the bank needed to implement a client enrolment application that enables a traceable, transparent and non-redundant management of all client files correlated with a quick retrieval of customer information from any BT branch.
Specialists from both parties worked closely together to understand and define the business goals, ensuring that the application met the specific needs of every department.
The solution was developed by iQuest from end-to-end, based on the Microsoft SharePoint platform, and designed to provide real-time information exchange with other applications via web services. Historical client data was also migrated and integrated within the new system.
The platform is used in conjunction with OCR (Optical Character Recognition), which allows the conversion of scanned documents, such as IDs and photos, into electronic files. This feature enables bank employees to record customer identification data and automatically transfer it into client electronic file. The application generates barcode documents and identifies them, while also capturing client signatures and stamps.
The Business Impact
The new application provides BT with a comprehensive collaboration tool that optimises the bank’s operational performance and contributes to saving vital staff time when managing client files. It ensures optimum document management, facilitating access to client records and retrieval of various client information, regardless of the bank’s branch location.
The system warns BT employees regarding obsolete documents and releases client data (picture, signature, stamp identification data) to any authorised user in one second, significantly reducing the approval time of the client’s file. The OCR process results in a searchable format for the documents so that costumer files no longer wander from one office to another. By being centralised, the content is easily traceable, thus improving overall control.
With the help of an efficient document management system, Banca Transilvania has accelerated its internal and external processes and is successfully rising-up to the growing number of customers and their needs.
- Efficient Document Management
- Increased Operational Performance
- Enhanced Client Enrolment Application
- Easy to Access Centralised Data