The dynamic growth of digital interactions, driven by advancing technology, brought new challenges to the Telecommunications industry. Highly demanding Omni-Channel customers and the quick rise of over-the-top providers prompted Telecom companies to rethink their current service offering and look for a digital transformation.
To keep up with the market’s dynamics and its challenges, Telcos turn to IT for advanced technical and business capabilities. iQuest helps operators expand their traditional service portfolio of voice, data, messaging and video, and become a digital services marketplace, adding to the portfolio related components such as IoT & M2M, Big Data and Cloud Services.
With increasing pressure from competition and customers, Telecommunications Service Providers must advance their digital infrastructure. This will help them focus on strategic activities leading to increased ARPU, well-defined Omni-Channel Digital Experience, operational efficiency, reduced churn and great customer adoption & retention.
iQuest’s expertise in the Telecommunications industry spans across B2B and B2C segments, from Communications Service Providers to Mobile Virtual Network Operators and Cable & Satellite operators, addressing their differentiated needs through a combination of an agile approach and a custom-made service delivery.
iQuest has been delivering industry specific services & solution for more than 15 years, building strong, long-term relationships within the Telecom vertical. We focus on mapping out customer needs into strong business & technical capabilities, acting as a driver for their successful business transformation.
Our expertise covers:
- Omni-Channel Commerce Implementation
- B2B2C Digital Services
- Self Care Solutions
- Internet of Things
Enabling Telecommunications companies to capture value and capitalise on the market’s digital challenges is a top priority for iQuest. Whether it’s system integration, support or customer experience, we provide a large portfolio of dedicated services & solutions.
- Application Development: Tailored software solutions to streamline existing IT systems.
- Commerce Solutions: B2B2C omni-channel commerce solutions to speed up time-to-market, enable strong personalisation and drive better sales.
- Big Data & Business Intelligence: Data management and analytics solutions to generate market and customer insights.
- IoT: Platforms and applications designed to connect systems, assets and users.
- Digital Security: Integrated security services to match the right protection requirements of any operation.
- Managed Services: 24/7 Support and Product Care for your IT applications, systems and infrastructures.