Omni-Channel Commerce finds a great number of Telecom companies ill equipped to adopt and lead the new technology developments towards reaching their desired goals in terms of better customer experience and revenue growth.To become a meaningful player in this fast-maturing industry, Telcos must draw on the advantage of being innately connected to the mobile experience and proactively use the digital medium to fulfil the self-service needs of their customers at every touch point.

With over a decade of experience in building, deploying and integrating commerce solutions for large scale Telco players, iQuest is strongly focused on providing the most advanced B2B & B2C Telecom Commerce and Self Care solutions, enabling operators to capitalise on their commerce potential.

Offering

To support and serve the complex nature of Telecom services in a high-quality environment, iQuest partnered with hybris, an SAP company, a leader in digital commerce software providing Customer Engagement and Commerce (CEC) products & services built around hybris Marketing and Omni-Channel Commerce suites.

Our Commerce for Telecommunications offering includes:

Product Offering

  • Dynamic bundling & Subscriptions
  • Order management, Pricing & Billing
  • Self Care capabilities
  • CMS & Personalisation
  • MNP enabling
  • Pre-paid to Post-paid migration
  • Social Media Integration
  • Real-time Contextual Marketing
  • Personal & B2B Cloud services
Service Offering

  • Digitalisation
  • Integration Services
  • Predictive Analytics
  • Managed Services
  • IoT & M2M
  • Security

Business Impact

By providing a broad selection of services in a multi-channel environment, iQuest directs its resources, expertise and commitment to build a cohesive business environment for Telecom operators, where the IT transformation ties with the business goals and customer expectations to achieve the following competitive advantages:

  • Personalisation
  • Increased ARPU
  • Simplified workflow management & reduced IT overhead
  • Flexibility to rapidly build and deploy applications
  • Lower operational costs & Increased ROI
  • Real-time contextual marketing
  • Improved consumer experience
  • Reduced customer churn

Partners

hybris SAP is the strongest Omni-Channel commerce solution vendor on the market, providing enterprise multi-channel eCommerce, real-time contextual marketing and product content management software to B2B and B2C to over 500 clients.

Together with hybris SAP, iQuest delivers a complete range of solutions to clients in need of a modern, agile and secure commerce platform, by combining our expertise in multiplatform E2E delivery with hybris’ service-oriented capabilities. As a solution integrator, iQuest is strongly focused on providing Telecom & Transportation companies with advanced eCommerce and technology-backed services, which aim to help our clients increase profitability and advance the customer experience through a seamless Omni-Channel environment.

In 2015, iQuest has been recognised as EMEA Service Delivery Partner Of The Year by hybris, acknowledging iQuest’s experience in driving service and product customisation for the hybris platform.