The way Omni-Channel Commerce evolves is shaping up to be a challenge for Travel & Transportation companies aiming to become the traveller’s top choice. As travellers are more digitally connected, transportation players must focus on a customer engagement game plan that seeks to maximise revenue by best serving their end-to-end needs.

iQuest’s 10+ years of experience in the Transportation industry testifies to our broad expertise in the delivery & integration of a variety of services such as Commerce, Distribution, eTicketing, Self-Service, Planning, Ancillary Management and Loyalty Solutions, to help you align your business goals with your operational capabilities.

Offering

To answer the Travel industry’s demand for higher revenue, personalised customer experience and quicker service delivery, we have built dedicated Customer Engagement & Commerce solutions for 2 of our focus industries: Rail and Airline.

To ensure a strong DNA for the delivery of digital capabilities, we partnered with SAP Hybris, a leader in digital commerce software providing Customer Engagement and Commerce (CEC) products & services.

As part of iQuest’s Commerce for Transportation offering, our Airline and Rail CEC Platforms have been built to act as a future-proof, customer–centric solutions that cover the following portfolio of industry-specific functionalities:

  • Rail CEC Platform
    • Advanced Omni-Channel Platform
    • Paperless Ticketing
    • Pricing & Fulfillment Process
    • Seat Map and Inventory Management
    • Customer Segmentation
    • One-Click Away Features (One-Click Rebooking)
    • Leisure Products & Services Management
    • Frequent Traveler and Loyalty
  • Airline CEC Platform
    • One-Stop-Shop
    • Unified Personalisation Engine & Product Recommendations
    • Targeted Marketing
    • Ancillaries Management & Integration
    • Bundling Component
    • SSO Integration for Auxiliary Business (Duty Free)
    • Integration with GDS

Business Impact

We are strongly focused on helping Transportation companies seeking to remodel their digital service delivery, which is deeply attached to their operational transformation. Through our Rail and Airline CEC Platforms we are committing to ensure you set the pillars of a successful business in terms of customer loyalty, revenue, market positioning and business growth, and benefit from:

  • Enhanced customer engagement on their preferred channels
  • Maximised ancillary revenue per passenger
  • Targeted marketing campaigns and offers based on customer segmentation
  • Flexible ancillary and leisure products & services management
  • Quick time-to-market
  • Reduced operational complexity and costs with paperless and mobile tickets

Partners

SAP Hybris is the strongest Omni-Channel commerce solution vendor on the market, providing enterprise multi-channel eCommerce, real-time contextual marketing and product content management software to B2B and B2C to over 500 clients.

Together with SAP Hybris, iQuest delivers a complete range of solutions to clients in need of a modern, agile and secure commerce platform, by combining our expertise in multiplatform E2E delivery with hybris’ service-oriented capabilities. As a solution integrator, iQuest is strongly focused on providing Telecom & Transportation companies with advanced eCommerce and technology-backed services, which aim to help our clients increase profitability and advance the customer experience through a seamless Omni-Channel environment.

In 2015, iQuest has been recognised as EMEA Service Delivery Partner Of The Year by hybris, acknowledging iQuest’s experience in driving service and product customisation for the hybris platform.