The empowered customers are the ones driving your business. They have a say in a product’s & service’s development, can easily influence another person’s purchase and they feel entitled to having full control over the tools they’re using. Staying connected to today’s customers seems more and more like a back-breaking mission. We believe you should start working on this mission by first building a network of digital channels that is both comprehensive and engaging enough to meet customers’ individual expectations.
WHAT WE DO
With over ten years of experience, we have specialised in engineering and delivering Omnichannel eCommerce and eCare platforms for both B2B and B2C sectors. Entrusting us to build these channels will empower you to create consistent, engaging and personalised customer experiences while ensuring business prosperity.
Our commerce solutions are delivered through a full stack of services and rely on the capabilities of the top-rated SAP Hybris Commerce, Marketing, and Cloud for Customer (C4C) platforms. The business and technical level we commit to will ensure you benefit from Omnichannel Commerce Solutions delivered with cost and time efficiency in mind.
|SAP Hybris Commerce for B2B & B2C
We build and integrate eShop and eCare solutions by bringing together your system with SAP Hybris Commerce platforms’ capabilities to earn you both the business flexibility and the compelling customer experience you aim for.
|SAP Hybris C4C
Whether it’s Cloud for Sales, Services or Social Engagement, we ensure you benefit from a well-thought data backbone that gives you a 360-degree view of your customers at any moment.
|SAP Hybris Marketing
Our efforts go into helping you access valuable insights on your customers’ behaviour and preferences by connecting your channels through purpose-built marketing tools.
No matter how different industries are, an engaging customer experience revolves around the same principles of consistency, relevance, personalisation, and context. We help our clients across industries such as Transportation, Telecom, Retail, and Life Sciences to use these principles when building their digital presence to ensure a healthy business growth.
iQuest has a soft spot for the Rail industry, where we focus on advancing customer engagement through our dedicated Rail Commerce Platform.