Running a successful business must not be constrained by technology or resources. Moreover, organisations should rely on IT to keep infrastructures, applications and software performing smoothly. With iQuest Managed Services you gain just that – the freedom to focus on operating your IT systems, while getting the most out of your technology investments. This is the result of our extensive experience in managing complex IT applications for clients who demand business continuity and the highest level of service reliability.

Offering

Established in 2013 as an independent delivery component within iQuest, our Managed Services Practice is designed to act as an extension of your own support and application management efforts, always proactive with regards to issue resolution and system maintenance. We cover a wide range of technologies and platforms and provide services for both applications and platforms developed or implemented by iQuest, as well as third party solutions.

Our Managed Services offering includes:

  • 24×7 Monitoring & Support Service
  • 2nd and 3rd Level Support
  • 3rd Party Application Support
  • Application Management
  • Product Care and Operational Services
  • Preventive and Proactive M&S
  • System Support
  • IT Infrastructure Support

In order to ensure a high level of reliability and performance, we oversee the full engagement throughout the entire application lifecycle and offer around-the-clock support following strict processes and policies, and adhering to Service Level Agreements.

Business Impact

Based on solid collaboration and communication, we keep track of your requirements in relation to industry changes and guarantee enhanced productivity and uninterrupted service for business critical IT systems. iQuest’s expertise in managed services comes as insurance to your company’s sustainability and builds a stable environment across all system levels.

iQuest Managed Services ensure:

  • Increased service availability and quality of service
  • Improved visibility and monitoring of IT operations
  • Early issue detection and prevention
  • Reduced reaction and intervention times
  • Lowered rate for unplanned downtime
  • Accurate incident tracking and status reporting